The short version: free US shipping on every order, 30 days to decide, 100% money back, and free returns with a prepaid label.
30-day money-back guarantee
If your UkieLab device doesn’t suit you, return it within 30 days of delivery for a full refund of the item price. No questions asked — just send it back in good condition with its stand and cable.
Free returns with a prepaid label
- Email support@ukielab.com with your order number and say you’d like to return it.
- I reply with a prepaid return label and the return address.
- Pack the device (the original box is ideal) and drop it off with the carrier.
Return shipping is on me. Nothing is deducted from your refund.
Refunds
When the return arrives and I’ve checked it, I email you and refund your original payment method, usually within two business days. Your bank or card company may take a few more days to post it. If you haven’t seen the refund after 10 business days, write to support@ukielab.com.
Shipping
US shipping is free on every order. Each device is assembled, flashed and tested by hand in New Jersey, so orders usually ship within 2–5 business days and arrive 3–5 business days after that. You’ll get a tracking number by email as soon as it ships.
Outside the US? Email support@ukielab.com before ordering and I’ll quote shipping.
Faulty or damaged devices
If your device arrives damaged or develops a fault, email support@ukielab.com with a short description or a photo of the screen. I’ll help you troubleshoot first; if it can’t be fixed remotely, I’ll repair or replace it and cover shipping both ways.
Exchanges
Want a different size or model? Email me and I’ll arrange a swap, or return it for a refund and place a new order.
Gifts
If the item was marked as a gift and shipped straight to you, you’ll receive store credit for the value of the return. Otherwise the refund goes to the person who placed the order.
Questions
Write to support@ukielab.com. You’ll get a reply from the person who built your device.